Privacy Policy

Effective Date: February 21 2025

Maple Solutions (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the “Services”), including in-game training and digital item transactions for MapleStory and other MMORPGs.

1. Information We Collect

1.1. Personal Information You Provide

When you use our Services or interact with us, we may collect:

  • Name, email address, Discord username

  • Billing information (processed via Stripe)

  • Game-related information (e.g., character names or accounts for training)

  • Any messages or support requests

We do not store full payment information. All payments are processed securely through Stripe.

1.2. Information Collected Automatically

When you visit our site, we may collect:

  • IP address and device type

  • Browser type and language

  • Pages visited and time spent

  • Referring URLs and other diagnostic data

We may use cookies or similar technologies to enhance your experience and analyze usage.

2. How We Use Your Information

We use your information to:

  • Provide and deliver the Services you request

  • Process payments and fulfill transactions

  • Communicate with you about your account or support issues

  • Improve our website and services

  • Prevent fraud and abuse

  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal data.

We may share information with:

  • Stripe, our payment processor, for transaction fulfillment

  • Service providers (e.g., hosting, analytics) under strict confidentiality agreements

  • Law enforcement or regulators if legally required

  • In case of a merger, sale, or acquisition, your data may be transferred in accordance with applicable privacy laws

4. Your Data Rights

Depending on your location, you may have rights under laws like GDPR or CCPA, including:

  • Access: Request a copy of your personal data

  • Correction: Request corrections to inaccurate data

  • Deletion: Request deletion of your personal data

  • Objection/Restriction: Object to or restrict processing

  • Portability: Request a copy of your data in a machine-readable format

To exercise any of these rights, contact us at: support@maplesolutions.gg

5. Data Retention

We retain personal data only as long as necessary to:

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our terms

You may request data deletion at any time by emailing us.

6. Security of Your Information

We use industry-standard security measures to protect your data, including HTTPS encryption and secure third-party providers like Stripe.

However, no system is 100% secure. You use our Services at your own risk.

7. Third-Party Services

Our site may contain links to third-party websites or services (e.g., Discord, Stripe). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

8. Children’s Privacy

Our Services are not directed to children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect data from children. If we become aware that we have, we will delete it immediately.

9. International Users

If you are accessing our Services from outside the U.S., please be aware that your data may be transferred to and processed in the U.S., where our servers are located. By using our Services, you consent to this transfer.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting an updated policy and changing the “Last Updated” date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us.